Question 1

How soon will my items ship?

Accepted Answer

Most orders will be processed and shipped within 3-5 business days. Once your order is shipped, you will receive a tracking number to be able to track all shipping updates.

Please make sure all of your information is correct to ensure that this is a smooth process.

Question 2

Lost Packages- What if my package is marked as delivered but I never received it?

Accepted Answer

Wrong address
Please notify us immediately if the wrong address was inputted during checkout so we can update it before shipping.If your jewelry has already shipped then we will not be able to update the shipping address during transit. We recommend immediately calling USPS to change the delivery address. Only the recipient of the package can call and change the delivery address. We will not re-ship, replace or refund orders if it’s due to wrong addresses.

Question 3

International Shipping

Accepted Answer

We are currently not processing international orders.  Our goal is to offer our jewels worldwide…. Stay tuned!

Question 4

Returns and Exchanges

Accepted Answer

Please note, earrings are excluded due to hygienic reasons.
If you are not 100% satisfied with your purchase, you are able to return the item(s) within 14 days from the delivery date.  We do not give refunds for any purchases.  We will gladly exchange an item within 14 days of your purchase.

The item(s) must be unworn and in salable condition. In addition, the item must be sent back in its original packaging.

Any returns sent after 14 days of delivery will not be accepted. 
The shipping cost of the return is the sole responsibility of the customer as we do not cover return shipping costs.

Again, all Earrings are excluded and cannot be returned.

Question 5

What’s included with my shipment?

Accepted Answer

Your invoice, Thank You/Care instructions, your jewelry, which will be enclosed in a ziplock and POH cotton jewelry bag.

Question 6

When will my return or exchanged be processed?

Accepted Answer

Once your return is received, please allow 2-5 business days for your return to be processed.You will receive an email notification when your return is received, processed, and refunded.

Question 7

Can I return sale items?

Accepted Answer

Sorry, Sale items are final.

Question 8

What if my item arrives damaged?

Accepted Answer

If you received your order and it arrives damaged or defective please immediately contact customer service at info@piecesofher.com within 5 days of delivery. We do require a picture of the broken item.  We will work with you on getting your item replaced.

Question 9

Where should I store my jewelry?

Accepted Answer

Protect your plated jewelry by storing your items in a dry area in an air-tight plastic bag and/or in the cloth bag which was included with your purchase.

Question 10

Can I swim and/or bathe with jewelry?

Accepted Answer

Not recommended! Brass and Gold-plating jewelry will tarnish if wet. If your jewel happens to get wet immediately dry with a soft cloth.

Question 11

Do these metals tarnish?

Accepted Answer

Everyone has different sensitivities to metals depending on their body’s chemistry. Literally, everyone is different. We list the type of metal and plating on every product page. If you are sensitive to metals we do not recommend plated jewelry. It is up to you to know if you have an allergy to base metals or brass. Not all types of jewelry are meant to be worn everyday, therefore jewelry can tarnish with wear.Plated jewelry should only be worn on occasion. We never recommend wearing jewelry in the shower, working out, washing your hands, sleeping or depending on the metal, on a daily basis.

Free shipping on orders over $50 (us only)

Frequently asked questions